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SHIPPING & RETURNS

SHIPPING POLICY

1. Order Processing

 

All orders are processed within 2-5 business days (excluding weekends and public holidays).

Processing times may vary during peak periods, promotions, or unforeseen circumstances.

 

Orders are not shipped until full payment has been received and confirmed.

 

 

2. Shipping Methods & Delivery

 

We ship through third-party courier services. Available options and estimated delivery times will be shown at checkout.

 

Delivery timelines are estimates only and may vary depending on:

 

  • Destination

  • Courier service performance

  • Customs clearance (for international orders)

  • External factors beyond our control

 

We do not guarantee delivery dates.

 

 

3. Shipping Fees

 

Shipping fees are calculated at checkout based on:

 

  • Delivery location

  • Order weight and dimensions

  • Selected shipping method

 

Any applicable taxes, duties, or import fees are the responsibility of the customer unless otherwise stated.

 

 

4. Order Tracking

 

Once your order has been dispatched, a tracking number will be provided (where applicable).

It is the customer’s responsibility to monitor shipment progress via the courier.

 

 

5. Risk & Ownership

 

All orders are shipped on a Delivered at Place (DAP) basis unless otherwise stated.

Risk of loss or damage transfers to the customer once the order has been handed over to the courier.

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6. Failed Deliveries & Incorrect Address

 

Customers are responsible for providing accurate shipping details.

 

We are not liable for:

 

  • Failed deliveries due to incorrect or incomplete addresses

  • Unclaimed parcels

  • Additional shipping fees incurred for re-delivery

 

 

7. Delays & Force Majeure

 

We shall not be held liable for delays caused by events beyond our reasonable control, including but not limited to:

 

  • Natural disasters

  • Customs delays

  • Courier disruptions

  • Government restrictions

RETURN & EXCHANGE POLICY

1. General Policy

 

Due to the nature of our products (including personal care, essential oils, and hygiene-related items), all sales are final.

 

We do not accept returns or exchanges except in cases outlined below.

 

 

2. Eligible Claims

 

Returns or exchanges may be accepted only if:

 

  • The item received is damaged upon delivery

  • The item received is defective

  • The incorrect item was shipped

 

All claims are subject to review and approval.

 

 

3. Claim Process

 

To initiate a claim, customers must contact us within [X] days of receiving the order and provide:

 

  • Order number

  • Description of the issue

  • Clear photographic or video evidence

 

Claims submitted outside this period may not be accepted.

 

 

4. Resolution

 

If a claim is approved, we may, at our discretion:

 

  • Replace the item

  • Issue store credit

  • Provide a refund

 

Refunds (if applicable) will be processed using the original payment method.

 

 

5. Non-Eligible Cases

 

We do not accept returns or exchanges for:

 

  • Change of mind

  • Sensitivity or personal preference (including scent)

  • Improper use or storage

  • Normal variations in color, scent, or texture due to natural ingredients

 

 

6. Return Shipping

 

If a return is required and approved:

 

  • Customers may be responsible for return shipping costs unless otherwise agreed

  • Items must be returned in their original condition and packaging

 

 

7. Limitation of Liability

 

To the fullest extent permitted by law, we shall not be liable for:

 

  • Indirect or consequential losses

  • Adverse reactions resulting from misuse or failure to follow instructions

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