TERMS & CONDITIONS
CUSTOMER CARE
We are here to ensure your experience with us feels seamless, thoughtful, and well-supported.
Order Processing
Orders are processed within 2-5 business days. You will receive a confirmation once your order has been dispatched.
Shipping
Delivery times may vary depending on your location. While we do our best to ensure timely delivery, delays may occur due to external factors beyond our control.
Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges unless the item received is damaged or incorrect.
If you receive a damaged or incorrect item, please contact us within 2 days of receiving your order with:
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Your order number
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A description of the issue
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Supporting photos
We will review and assist you accordingly.
Product Expectations
Our products are crafted with care, but variations in scent, color, or texture may occur due to natural ingredients. These variations are normal and do not affect product quality.
Customer Support
For any questions or concerns, please reach out to us at halo@essentia-apothecary.com or send us a WhatsApp message at +6281181188605. We aim to respond within 24–48 hours.
PRIVACY & SAFETY
Your privacy and safety matter to us. We are committed to handling your personal information with care, transparency, and respect.
Information We Collect
We may collect basic personal details such as your name, contact information, and shipping address when you place an order or contact us. This information is used solely to process orders, provide customer support, and improve your experience with us.
How We Use Your Information
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To process and deliver your orders
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To communicate order updates and respond to inquiries
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To improve our products, services, and website experience
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Protection
We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. While no system is completely secure, we strive to maintain appropriate safeguards.
Product Safety Disclaimer
Our products are intended for external use only and are designed for general wellness and personal care purposes. They are not intended to diagnose, treat, cure, or prevent any condition.
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Always follow recommended usage guidelines
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Essential oils should be diluted before skin application
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Avoid contact with eyes and sensitive areas
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Discontinue use if irritation occurs
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Consult a professional if pregnant, nursing, or under medical supervision
By using our website and products, you agree to use them responsibly and as directed.
WHOLESALE INQUIRIES
We welcome partnerships with like-minded retailers, spas, and businesses who share our appreciation for thoughtful, well-crafted products.
Who We Work With
We collaborate with:
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Retail stores and concept shops
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Spas, wellness spaces, and hospitality partners
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Businesses seeking customized or private label solutions
Minimum Order & Terms
Wholesale orders are subject to minimum order quantities (MOQs), which vary depending on the product category and level of customization.
Pricing, lead times, and terms will be shared upon inquiry.
Customization Options
We offer flexibility in:
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Scent selection and formulation
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Packaging and labeling
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Branding and private label development
How to Apply
To begin, please contact us at marketing@essentia-apothecary.com or send us a WhatsApp message at +6281181188605​ with:
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Your business name and location
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Type of business
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Products of interest
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Estimated order quantity
Our team will review your inquiry and respond with further details.
PAYMENT METHODS
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Credit / Debit Cards
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QRIS
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Virtual Accounts
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Bank Transfers